Job Summary

DUTIES AND RESPONSIBILITIES:

• Creates a respectful living environment for seniors and physically challenged individuals that is aligned with the mission, vision, and values of the organization. Works collaboratively with assigned housing community employees to promote harmonious relations among residents, employees, families, and partners.
• Assists in the resolutions of residents’ concerns, problems and issues as needed and implements building rules.
• Sends applications to prospects, tracks applications sent to prospects for completion, and inputs complete applications on the wait list.
• Serves as leasing agent for vacant units including, processes applications, conducts interviews, shows property and obtains move-in certification documentation.
• Enters service requests and issues them to maintenance. Receives completed service requests from maintenance and closes them out in the facilities system.
• Answers incoming phone calls: greet and monitor visitors of the management/rental office, issues parking permits and collects, records and deposits rent payments.
• Prepares monthly newsletter and maintains monthly calendar.
• Performs various routine office functions such as: files maintenance, supplies inventory ordering, equipment upkeep, etc.
• Reviews invoices for accuracy, and codes and submits them to the manager for approval.
• Performs all other duties as

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience – Associate Degree (A.A.) from an accredited college or university and 3 years related affordable housing experience preferred; or equivalent combination of education and experience. Requires knowledge of fair housing regulations.
• Language Skills – Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from residents, regulatory agencies, or members of the community. Ability to effectively present information to management, public groups, and/or board of directors. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors,
• Mathematical Skills – Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical
• Computer Skills – To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. This role requires an above-average knowledge of Microsoft Office.
• Other Qualifications – Obtain the COS certification and TCS certification (where applicable). Obtain a Leasing Agent (IL) or Broker (FL) license for LIHTC and/or managed communities.

COMPETENCIES:

• Communication – Ability to inform orally and in writing, with clarify and good effect.
• Confidentiality – Maintains all work communication and information confidential as per code of ethics, and per organizational policies.
• Professionalism – Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Follows through on commitments.
• Teamwork – Ability to work with others to achieve a desired result. Understands others quickly and can find common ground. Practices attentive and active listening.
• Attention to Detail – Managing multiple projects by determining project urgency in a practical way and creates actions plans.
• Time Management – Prioritizes work. Uses time efficiently. Plans for additional resources. Sets goals

and develops realistic action plans to accomplish daily duties.

• Analytical Thinking – Synthesizes complex or diverse information, collects and researches data, and uses intuition and experience to complement data to effectively troubleshoot.
• Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Time Management – Prioritizes work; Uses time efficiently; Plans for additional resources; Sets goals

and develops realistic action plans to accomplish daily duties.

• Organizational Support – Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization’s mission, vision, and values.

PHYSICAL DEMANDS:

While performing the duties of this job, the individual must be able to remain in a stationary position for 90 percent of the time while operating their computer and performing office work. The individual needs to occasionally move about inside the office. They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer. They must be able to exchange accurate information with customers and others in the office while interacting. The employee must regularly move up to 15 pounds and occasionally up to 25 pounds. The individual must be capable of reviewing their work for errors and adjust as necessary.

WORK ENVIRONMENT:

While performing the duties of this job, the individual generally works in a controlled climate; is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually quiet.