Job Summary

Essential Duties and Responsibilities (other duties may be assigned)

• Creates a respectful living environment for seniors and physically challenged individuals that is aligned with the mission, vision and values of the organization. Works collaboratively with assigned housing community employees to promote harmonious relations among residents, employees, families and partners.
• Interviews new residents to determine needs and advise new resident of benefits and services available. Encourages and eases acclimation and socialization process for new resident by identifying common interests with existing residents and socialization/incorporation of new resident into groups and activities.
• Meets with residents to identify challenges they are facing including, but not limited to, personal and family adjustments, finances, employment, food, clothing, housekeeping and physical and mental health to determine nature and degree of need and recommends potential resources, referrals and solutions. Assists residents in accessing resources and implementation of solutions including assisting residents with annual re-certification, Social Security and Medicare claims processes, application for public aid, para-transport, food pantries, food stamps and other assistance programs, utility bill payment assistance, etc.
• Develops a supportive service plan for each resident to address their individual needs and wants.
• Maintains a network of community agencies, resources and services and monitors their effectiveness. Refers residents to outside community agencies, resources and other organizations as appropriate. Performs follow-up to determine status as well as quantity and quality of service provided to resident.
• Arranges, schedules, publicizes and hosts outings, activities, health screenings, entertainment, educational meetings, workshops and seminars for residents by outside resources such as health education, health care, home help and elder care providers, Medicare and insurance representatives. Maintains monthly calendar of events and submits articles for newsletter.
• Maintains a welcoming rapport with residents to build trust and confidence. Engages in casual conversations with residents as appropriate as well as private, confidential meetings as needs arise.
• Conducts well-being checks of residents’ health and welfare.
• Intervenes as needed to mitigate and minimize crises involving residents and assists in conflict resolution involving or among residents.
• Educates and orients new residents regarding house rules and explains lease violations as needed.
• Maintains residents’ files in accordance with applicable regulations and privacy/confidentiality needs. Compiles records and prepares reports.
• Develops a property profile to create a robust annual service plan for the community.
• Adheres to the HUD regulatory guidelines and industry best practices of the service coordinator program.
• Commits to organizational growth & sustainable building practices, energy efficiency and green product use where prudent.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor’s degree (B. A.) from four-year college or university; and one to two years related experience and/or training.
• Experience in social work or social service preferred.

Certificates and Licenses

• Willingness to obtain PSC designation preferred.

Corporate Environment

• Competitive wages
• Health, Vision, Dental, Short-Term/Long-Term Disability, Life Insurance
• 401 K
• Generous paid time off policy
• Observe National Holidays
• Promotes growth, both personally and professionally in a faith-based organization that rewards and recognizes all its employees.