Job Summary

DUTIES AND RESPONSIBILITIES:
To complete this job successfully, each essential duty listed below must be performed properly. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Creates a respectful living environment for all residents that is aligned with the mission, vision, and values of the organization.
• Promotes harmonious relations among residents, guests, team members, vendors, and local area partners. Accepts role of Lead Manager as workplace mentor and cooperates accordingly.
• Supports a wellness culture that encourages active aging and living well.
• Assists in completing certifications per the requirements of HUD and LIHTC (where applicable).
• Reports noncompliance with the lease and house rules.
• Sends applications to prospects, tracks applications for completion and input into OneSite, and maintains application files.
• Serves as leasing agent for vacant units which includes offering units to applicants, conducting interviews, showing property, and obtaining move-in certification documentation.
• Enters service requests and delivers them to maintenance. Receives completed service requests from maintenance, closes them out in the facilities system, and files them by unit.
• Assists in the resolution of residents’ concerns and issues (as needed).
• Answers incoming phone calls and greets and monitors visitors of the management office.
• Collects, records, and deposits rent payments and any other miscellaneous income items.
• Prepares monthly newsletter and maintains monthly calendar.
• Performs various routine office functions, such as file maintenance, supplies inventory ordering, and equipment upkeep.
• Reviews invoices for accuracy and codes and submits invoices to the manager for approval.
• Performs all other duties as assigned.

QUALIFICATIONS:
To qualify for this job, the skill sets, licenses, and certifications listed below should be met.
• Education and/or Experience – Associate’s degree (A.A.) from an accredited college or university and 3 years affordable housing related experience preferred, or equivalent combination of education and experience. Requires knowledge of fair housing regulations.
• Language Skills – Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from residents, regulatory agencies, or members of the community. Ability to effectively present information to management, public groups, and/or board of directors. Ability to interact clearly and effectively with supervisor, residents, staff, vendors, and guests, in both written and oral communication.
• Mathematical Skills – Ability to calculate figures and amounts such as annual income, averages, discounts, interest, commissions, proportions, percentages, and area.
• Computer Skills – Proficient in computer skills, including electronic mail, record keeping, routine database activity, word processing, spreadsheet, and graphics. Above-average knowledge of Microsoft Office and knowledge of OneSite preferred.
• Licenses – Leasing Agent or Broker’s license for Illinois communities must be obtained. Valid driver’s license and ability to drive as needed.
• Certifications – COS certification and TCS certification preferred (where applicable).

COMPETENCIES:
To perform this job effectively and efficiently, the competencies listed below should be met.
• Confidentiality – Maintains all work communication and information confidential as per code of ethics and organizational policies.
• Professionalism – Reacts well under pressure, follows through on commitments, and treats others with respect and consideration regardless of their status or position.
• Teamwork – Works with others to achieve a desired result by finding common ground and practicing attentive and active listening.
• Attention to Detail – Focuses on one task at a time ensuring proper completion the first time and every time.
• Time Management – Prioritizes work, sets goals, develops realistic action plans, uses time efficiently, and plans for additional resources (as needed) to accomplish daily duties.
• Analytical Thinking – Synthesizes complex information, collects and analyses data, and uses intuition, experience, and data to effectively troubleshoot.
• Complex Problem Solving – Identifies complex problems and reviews related information to develop and evaluate options and implement solutions.
• Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Organizational Support – Knows and follows policies and procedures and supports the organization’s mission, vision, and values.

PHYSICAL DEMANDS:
To complete the duties of this job, the physical demands listed below must be met.
• Remains in a stationary position for 90 percent of the time while performing office work.
• Moves around inside the office and housing community occasionally.
• Operates a computer and other office machines constantly, including a calculator, copy machine, fax machine, and computer printer.
• Moves up to 15 pounds regularly and up to 25 pounds occasionally.

WORK ENVIRONMENT:
To perform this job, the work environment includes the considerations listed below.
• Works in a controlled office climate.
• Encounters exposure to wet and/or humid conditions on occasion.
• Completes tasks in an environment with a noise level that is usually quiet.